BPOS Point of Sale software recognizes the importance of delivery to your business and provides a comprehensive delivery and dispatch module to address the special needs. BPOS's Delivery and Dispatch module will enable your restaurant to boost sales by eliminating inefficiency and miscommunication. BPOS point of sale software's Delivery and Dispatch module provides the following functionality:
Delivery
Fast order entry to expedite all delivery orders - speed is extremely important in delivery situations and BPOS allows for easy entry and delivery of orders as well as quick output of orders to kitchen staff and/or drivers. Input screens may be customized based upon client desires in order to ensure staff can enter orders in the fastest possible sequence.
Identify your customers with Caller ID capabilities
Caller ID capabilities display repeat customer information on the screen as calls come in. This provides for increased customer service and faster order processing.
Maintain multiple phone numbers or addresses by customer
Unlike many traditional delivery modules, BPOS allows for multiple phone numbers and addresses to be attached to one customer. This eliminates the same customer being setup under several phone numbers and provides for better reporting, customer service and marketing capabilities. This information can also help your customer loyalty and gift card programs.
Store customer data such as multiple phone numbers, delivery addresses, and contact names
All information is stored in the SQL database including order history and may be accessed for a variety of marketing purposes including sales history, preferred menu items, etc.
Recall last orders for repeating customers
Previous orders may be displayed on the customer screen to increase speed and efficiency. A previous order may be used as the starting point for a new order and modified or processed "as is".
Dispatch
Assign orders to drivers
Orders can be assigned to drivers by multiple criteria such as address and current location of driver. Driver status is tracked by color coding so that staff will know who is available for delivery at any given time.
Tracking of time out to delivery time
The order is tracked from the time it leaves the facility until it is delivered. This information may be used to improve customer service and delivery routes.
Tracking of order from placement of order to delivery
Orders are tracked from the moment they are placed until the delivery person returns from delivery. An order screen allows staff to quickly see the status of orders though a color coded system that indicates if the order is processing in the kitchen, ready for delivery, out for delivery, or delivered. This allows staff to provide customers with real-time information on order status.
Mapping of Addresses
BPOS point of sale software allows customers address to be mapped for delivery drivers from the store location to the delivery address; or from one delivery address to another. This functionality will ensure that drivers are using the most efficient route when delivering orders.
Driver accountability
The dispatch module provides for driver accountability though real-time tracking and reporting. The module also has the ability to equally distribute all orders to drivers to avoid over-loading drivers.
Reporting by driver
Reports may be prepared by driver to include the number of orders delivered, average delivery time, total sales, etc. These reports can be used to analyze the effectiveness of individual drivers or the delivery process as a whole.
Marketing
Customer Data Mining
Through the SQL database queries may be ran to analyze any customer data that is maintained by the system including past orders, average order size, preferred menu items, etc.
Increase sales with print mailing capabilities
Labels may be printed or email addresses may be exported so that customers can be sent coupons, menu's, specials and other marketing material. BPOS Point of Sale software can be used on a standalone basis or integrated with third party software products to provide these capabilities.
Marketing Research
Analyze delivery data to assess effectiveness of delivery business and then make modifications as necessary to increase sales. This research enables you to determine which geographic areas your customers are in, which menu items are most popular, and which times are most popular for delivery.
Screen Customization
BPOS Point of Sale software provides the user with the ability to customize their delivery and dispatch screens bases upon their needs. Each screen is individually designed and may be adjusted as needed.
For example, a restaurant may want to allow or even encourage their staff to take orders in advance for delivery. In this case the delivery screen may be formatted with a time and calendar box that allows the staff member not only to take advance orders but to also schedule them for processing at a predetermined time. Assuming the order is paid for in advance, the order will automatically be processed and a kitchen chit sent on the specified date and time.
At a different restaurant advance orders may not be allowed. In this case the time and calendar boxes would not be placed on the delivery screen thereby preventing staff from taking advanced orders.
BPOS Point of Sale software is designed around with a primary focus on flexibility so that each customer can use BPOS to its maximum potential in order to increase productivity and efficiency.
Let BPOS Point of Sale software's Delivery and Dispatch module work for you by helping to reduce delivery times, increase customer service, and increase employee productivity. Delivery is the face of your business outside of your four walls - make sure you utilize a service that will give your customers the best experience with the shortest waiting time and smallest margin of error. Call today for more information at 1-800-241-6808 or visit our website at www.brownstonets.com.