BPOS Video Surveillance Integration

The BPOS Point of Sale software Video Surveillance module provides a number of video monitoring solutions that can help business owners to protect their businesses, reduce inventory shrinkage and protect against employee theft. Integrating a video surveillance system with the BPOS point-of-sale software is cost effective. It can minimize potential risk of liability claims, reduce costs associated with employee theft, and can increase employee efficiency and customer service.

The Benefits of using a Video Surveillance System

There are many benefits to an integrated video surveillance system including:

Reduction of Employee Theft - when staff members are aware activities are being monitored and recorded they will less likely to engage in activities related to employee theft. The deterrent factor alone with reduce employee theft and result in savings for the business.
Reduce Inventory Shrinkage - in conjunction with reducing employee theft the surveillance system will help to reduce inventory shrinkage both by reducing theft and waste. When monitored, employees are less likely to engage in illegal or wasteful activities.
Implementing a virtual secret shopper program to increase customer service - video surveillance may be used to establish a secret shopper program by monitoring staff customer service activities at unannounced times from remote locations. Instead of paying secret shoppers to report on employees, employees may be monitored while engaging with real customers in real situations.
Reviewing the activities related to customer service complaints - when there are customer complaints a review of the related video surveillance may be used to either validate or dispute the customers complaint.
Reviewing the activities related to employee complaints - just as with customer complaints, video surveillance may be used to review activities related to employee complaints to either validate or refute the claim. The video can also be used as evidence if needed to take appropriate disciplinary action.
Reviewing the activities related to third party injury complaints - customer injuries can be very costly to any establishment and video surveillance can be used to identify and eliminate any fraudulent claims. Video surveillance can be a critical tool in validating real claims, validating the extent of the injury and identifying false claims.
Reviewing the activities related to workers compensation claims - just like injuries to customers, employee injuries can be very costly to the employer. Video surveillance can be used to validate the claim and the extent of the injury. Video surveillance can be used to identify false claims so that employers and their insurers can take appropriate action.
Maintaining control over your business via remote monitoring - video surveillance allows owners, managers, and other designated people to view the activities accruing at the establishment at any time via the internet. This greatly increases control and eliminates the need to actually be on-site to know what is going on at the facility.
Maintain restaurant image - video surveillance systems increase the comfort level of the general public and your customers. When a video surveillance system is present customers know that management cares about the facility and takes security serious. It will also deter customers, just like staff, from engaging in illegal activities.
Monitor customer behavior for marketing purposes - a video surveillance system may be used to monitor customer activity for marketing purposes. When do customers look happy, during what type of activities or at what location in the facility? Is there a certain type of music customers seem to prefer? Reviewing video surveillance can help to answer these and many other marketing related questions.

With these benefits in mind, a video surveillance system on a stand along basis, or when integrated with BPOS Point of Sale software can pay for itself in a very short period of time. A video surveillance system is not just a cost, it will save money and increase revenue when properly used.

Video Surveillance System Integration Module

The BTS MSGV video surveillance system can be integrated with BPOS Point of Sale software and includes the following capabilities:

Audio

One-way or two-way audio may be provided with each camera. Audio can be used for both loss prevention and customer service purposes. By combining audio with the cameras it can act as a form of "secret shopper" by recording not only the actions of your employees but also the customer interactions.

BPOS Text Overlay

When preset transactions occur a text overlay will appear in the video providing a summary of the transaction that just occurred. When an order is placed, the order will appear on the video screen of the camera dedicated to that POS terminal. Cameras can be automatically activated when a transaction occurs.

Control Center for Multiple Locations

The BTS MSGV has the capability to add control center software in order to administer video surveillance systems located at multiple locations. The control center software has the same capabilities as the local Digital Video Recorder (DVR).

Instant Notification of Preset Alerts

When an alert is activated instant notification may be sent to designated parties via email, text or video. This instant notification allows for the business owner to be alerted of desired activities within their properties at all times, and also allows for prompt response to any security threats. Owners can customize the activities deemed important and to receive alerts for optimal communication and fast response time.

Preset Alerts

The system may be programmed to provide alerts for preset activities such as no-sale transactions, movement un-authorized areas such as the inventory room, unauthorized entry of a door and a wide variety of other activities. BTS can work with the business owner to identify which activities would require a preset alert.

Real Time Recording & Display

Video can be monitored and recorded in real time from the local office, a control center or via webcam including many PDA's and mobile phones.

Seamless Integration

BPOS video surveillance module provides a seamless integration with the BTS MSGV video surveillance system.

Smart Search & Easy Playback

Multiple event logs are maintained so that you can play video back by preset alerts or via smart search. Smart search allows for search by transaction keyword or type. This feature eliminates the need for countless hours of analyzing video tape to identify a particular event.